Payment failed

When a subscription payment fails, CataSEO marks your account as suspended and pauses batch processing until the payment is resolved.

What you’ll see

In your CataSEO dashboard, the Subscription & Tokens page will show:

Your subscription payment failed Reason: [reason from the payment processor] Subscribe to a batch plan to fix it.

Batch processing is paused. Already-completed work stays in your account, and express optimizations still work as long as you have express tokens.

How payment retries work

Stripe-billed accounts (Shopify, BigCommerce, WooCommerce, Amazon, CSV-only): Stripe automatically retries failed payments on a schedule defined by your Stripe account settings — typically several attempts over a few days. You’ll receive Stripe’s own retry notifications by email. When a retry succeeds, your subscription resumes automatically.

Wix-billed accounts: Wix manages payment retries through the Wix billing system. If retries fail, Wix cancels the subscription and CataSEO is notified automatically.

Common causes

• Expired card — update your card in the billing portal.
• Insufficient funds — wait for funds to clear or switch cards.
• 3D Secure challenge dropped — your bank requested verification and the request timed out. Update the payment method and retry.
• Bank declined — contact your bank, then update your method.

Fix it yourself

For Stripe-billed accounts:

1. Open the Subscription & Tokens page in your CataSEO dashboard.
2. Click through to the Stripe customer portal.
3. Update your card or payment method.
4. Stripe will retry the failed invoice; on success, your subscription is restored.

For Wix-billed accounts:

1. Open your Wix dashboard.
2. Manage your CataSEO subscription’s billing settings there.

During the suspension

• Batch processing is paused. Your batches won’t run until billing is fixed.
• Express optimizations continue working if you have express tokens.
• Already-optimized products in your review queue stay there, ready for approval whenever.
• Your SEO profile, settings, and product data are unaffected.

FAQ

My card was charged but I didn’t get tokens — what now? Wait a few minutes for webhook delivery from Stripe or Wix. If tokens still don’t appear after 10 minutes, contact support with your invoice or charge ID.

How long do I have to fix a payment problem? There isn’t a hard deadline. Your account stays in the suspended state until either the payment succeeds (subscription resumes) or you cancel and start fresh. Express tokens you already have remain usable throughout.

Can I switch payment methods without losing my plan? Yes. Update your card in the billing portal and retry. Your plan stays the same.

Will you email me when payment fails? Stripe sends its own payment failure notifications. CataSEO doesn’t send an additional email for payment failures — the in-app banner is the CataSEO-side signal.